Effective Date: May 25, 2025
Last Updated: May 25, 2025

At CocoLihe, our chocolates are handcrafted fresh with love and care. Once an order is placed, it goes into preparation quickly to ensure the best taste and quality. However, we understand that changes can happen—this policy explains how cancellations work.

1. Order Cancellation Window

You can cancel your order within 2 hours of placing it by contacting our support team.

To request a cancellation:

📧 Email us at: support@cocolihe.store
Include your order number and registered email or phone number.

After the 2-hour window, the order is considered confirmed and processed, and we won’t be able to cancel or refund it.

2. Cancellation After Dispatch

Once your order is dispatched from our facility, it cannot be canceled as the products are perishable and made to order. In such cases, we recommend referring to our Return & Refund Policy for eligible scenarios like damage or wrong item delivery.

3. Refund on Canceled Orders

If your cancellation is approved within the allowed window:

• A full refund will be processed to your original payment method.
• Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.

4. Questions or Help?

For quick assistance regarding cancellation or order issues, reach out to:

📧 Email: support@cocolihe.store
📍 Location: Bangalore, India
🌐 Website: https://cocolihe.store

CocoLihe — Light on sugar, rich in care. We thank you for understanding and supporting handcrafted indulgence.