Effective Date: May 25, 2025
Last Updated: May 25, 2025

Welcome to CocoLihe – where indulgence meets intention.

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://cocolihe.store/ (the “Site”) or interact with us.

1. Who We Are

CocoLihe is more than a chocolate—it’s a mindful movement rooted in Bangalore. Our mission is to provide guilt-free indulgence to those who love sweetness without the sugar. This policy is about how we handle your information as you explore our offerings.

2. What Information We Collect

We collect the following types of information:

a) Information You Provide

  • Name, email, and phone number (when you contact us or place an order)
  • Shipping and billing address
  • Payment details (processed securely by third-party providers like Razorpay or Stripe)
  • Feedback, reviews, or any messages you send us

b) Information Collected Automatically

  • IP address, browser type, device information
  • Pages you visit, time spent on the site, and navigation patterns
  • Cookies and tracking technologies (see below)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order updates and respond to your queries
  • Improve your experience on our website
  • Understand customer preferences and trends
  • Comply with legal obligations

We may also send you emails about our new products, offers, or updates—only if you’ve opted in.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences and cart items
  • Analyze site traffic and performance
  • Deliver a personalized browsing experience

You can adjust cookie preferences through your browser settings.

5. Sharing Your Information

We never sell your personal data.

We may share information with:

  • Payment gateways for secure transactions
  • Delivery partners to ensure timely shipping
  • Analytics providers (e.g., Google Analytics) to understand how you use our site
  • Legal authorities if required by law or for fraud prevention

6. How We Protect Your Data

Your information is protected with industry-standard security measures:

  • Secure HTTPS encryption
  • Limited access to personal data
  • Trusted third-party service providers

However, no system is 100% secure. We recommend using strong passwords and keeping your details confidential.

7. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Withdraw consent
  • Opt-out of marketing communications

To exercise your rights, email us at support@cocolihe.store

8. Children’s Privacy

CocoLihe does not knowingly collect data from individuals under 16 years of age. If we become aware that we’ve collected such data, we will delete it immediately.

9. International Visitors

Our website is operated from India, but we welcome visitors from around the world. By using our site, you agree that your data may be processed in India and/or other countries with different privacy laws.

10. Changes to This Policy

We may update this Privacy Policy occasionally. We’ll notify you of major changes by updating the “Last Updated” date above. We encourage you to review this page from time to time.

11. Contact Us

Have questions about your privacy?

📧 Email: cocolihe2025@gmail.com
📍 Location: Bangalore, India
🌐 Website: https://cocolihe.store/

CocoLihe: Light on Sugar, Full on Soul.