Effective Date: May 25, 2025
Last Updated: May 25, 2025

Welcome to CocoLihe!
By accessing or using our website https://cocolihe.store/, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before placing an order or browsing our site.

1. About Us

CocoLihe is a chocolate brand rooted in Bangalore, India. We create guilt-free, sugar-free indulgences that balance taste and health—chocolates crafted with compassion and real ingredients.

2. Use of the Website

By using our site, you agree that:

  • You are at least 18 years old or accessing the site under the supervision of a guardian.
  • You will not misuse the website or its content.
  • All information you provide is accurate and up to date.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, particularly if we believe your conduct violates these Terms.

3. Products & Orders

  • All our products are made with care and described as accurately as possible.
  • Prices are listed in INR and may be subject to change without prior notice.
  • Once an order is placed, you will receive an email confirmation. If we are unable to fulfill your order, we will notify you and issue a full refund.
  • We reserve the right to limit or cancel quantities purchased per person or per order.

4. Shipping & Delivery

  • Orders are usually processed within 1-3 business days.
  • Delivery times may vary depending on your location.
  • We are not liable for delays caused by courier services, weather, or unforeseen events.
  • Shipping policies are detailed during checkout.

5. Returns & Refunds

Due to the perishable nature of chocolate:

  • We do not accept returns once a product is delivered.
  • If your order arrives damaged or incorrect, please contact us within 48 hours at support@cocolihe.store with photos.
  • Approved refund claims will be processed to your original payment method within 7 business days.

6. Intellectual Property

All content on this website—including logos, product names, images, text, and design—is the property of CocoLihe and protected by applicable intellectual property laws.
You may not copy, reproduce, or distribute any content without our prior written consent.

7. Privacy

Your privacy matters to us. Please read our Privacy Policy to understand how we collect and use your data.

8. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or logistics partners). We are not responsible for the content or privacy practices of those websites.

9. Limitation of Liability

To the fullest extent permitted by law:

  • CocoLihe shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the website or products.
  • Our total liability shall not exceed the amount paid by you for a product.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of India, with jurisdiction in Bangalore, Karnataka.

11. Contact Us

If you have any questions about these Terms, reach out to us:

📧 Email: support@cocolihe.store
📍 Address: Bangalore, India

🌐 Website: https://cocolihe.store/